SHIPPING AND TIME FRAMES:

When you place an order with A+ Engraving, please allow at least 4-5 business days for processing orders prior to shipping. We ship orders via USPS. USPS will generally require 4 business days in transit, however times may vary and are dependent upon USPS. A+ Engraving will make every effort to ship your order as quickly as is possible. And we may surprise you and get your order out the next day but we need the buffer. Occasionally an item is out of stock, silly inventory system, and will take longer but you’ll be notified if this is the case. Please place your order well in advance of the date needed. We reserve the right to cancel an order due to missing information, incorrect billing information, etc. We are not responsible for a gift order arriving late for an occasion.

REPLACEMENTS:

If your order is found to be damaged as a result of shipping, we will replace it free of charge. If there is an obvious defect in materials, we will replace it free of charge. If there is any error on our part, we will replace it free of charge.

ORDER CHANGES:

must be made within 24 hours of placing your order.

ORDER CANCELATIONS:

After 24 hours of ordering will incur a $0.30 cancellation fee.

ORDER RETURN POLICY:

That’s a bummer! Things happen though and if for any reason the items did not meet your expectations, you can return them in their original packaging and condition within 30 days from date of purchase for exchange or refund*. You are responsible for the return cost of your order. You have the right to refuse package upon delivery. You may use any shipping method you choose for return. A+ Engraving will not be responsible for returns that arrived damaged or for lost packages. Personalized items however, cannot be returned, please be sure that the item you are ordering is what you are wanting. Please double and triple check your spelling. A+ Engraving is NOT responsible for typographical errors. The personalization information that you provide to us goes directly to the product after set up is complete. You may also email us with any questions or concerns about the item before you order it customized. All sales are final on personalized items. Please be sure to check your order upon receipt.

*REFUNDS:

Will be subject to $0.30 cancellation fee. Shipping charges are NON-REFUNDABLE. Refunds can only be issued within 30 days of purchase. Once your returned items are received back into stock you will receive a refund and an email notification.

EXCHANGES:

For an exchange you can place a new order for the new items you would like which will be processed immediately and we will issue a refund on the original order when we receive them.